The Difference Between User Journeys and User Flows | UX Tutorial
What are the main differences between a User Journeys and a User Flow? In this UX tutorial for beginners, I show you.
____
User Journey:
A User is a more top level view of how a user interacts with a product or service and maps the different stages and scenarios of the interaction of the user with the product.
Example: Uber User Journey
1. User takes phone out of his pocket
2. Enters their destination
3. Choose car and fare
4. Confirmation
User Flow:
A user flow shows a specific path or flow a user follows within a product. It shows details such as screens, pages, functionality and interactions
Example : using the Uber example again
1. Splash/loading screen
2. Postcode/destination search
3. Search Results
4. Select destination
5. Select car + fare
6. Show driver distance
____
IF YOU LIKE MY CHANNEL, HERE ARE SOME NEXT STEPS…
1) HIRE ME: Want me to work with your startup or business?
https://bit.ly/2AybHq8
2) FREE EBOOK: “How to start a career in UX”
https://bit.ly/2xuYDDE
3) FREE PORTFOLIO REVIEW: Get my thoughts on your portfolio…
https://bit.ly/2KuhpxM
____
User Journey
– Refers to a series of stages and scenarios in which a user interacts with a product
– Is used to demonstrate current and potential ways a user can interact with a product
User Flow
– Defines the specific route a user will follow within a product to achieve their desired goal or outcome
– Flow focuses on specifics such as screens, functionality, interaction patterns etc
User Journey (Example: Booking a ride with Uber)
– User wants to get home
– User pulls phone out and opens app
– Users types in home postcode
– User receives confirmation of booking
– App notifies user when ride arrives
User Flow (Example: Booking a ride with Uber)
– Uber Splash Screen
– Homepage (where to?)
– Location selection
– Ride and fare selection
– Confirmation screen
____
LEARN HOW TO START A CAREER IN UX WITH THIS FREE GUIDE:
https://bit.ly/2xuYDDE
____
CREATE USER JOURNEYS & FLOWS
Sticky notes – http://amzn.eu/hDUuw9a
Sharpie marker pens – http://amzn.eu/jhbAm8w
UX TOOLS
Webflow – https://webflow.com/
UX Pin – https://www.uxpin.com/
InVision – https://www.invisionapp.com/
____
Check out my social for more UX tips:
Instagram: https://www.instagram.com/robertsmith.co/
Twitter: https://twitter.com/robertsmith_co